CHOOSING LOVE MY LOCAL?
Why should I use Love My Local?
What's the difference between Love My Local and Deliveroo, UberEats and others?
Can I be on Deliveroo, UberEats and others and also be on Love My Local?
Why have you created this free platform, when others charge me?
TAKE ONLINE ORDERS
How do I get on Love My Local?
Register here and use our online forms to easily build up your online menu.
How do I build my website?
What will I need to provide to register my venue on Love My Local?
There is no fee; Love My Local is free. You'll just need your business name and address, and your contact details. But, please note, if you choose to accept payments online, via Love My Local, card transaction fees will apply
SETTING UP YOUR ECOMMERCE STORE
Do I need technical skills to use the website?
No. You can manage all the operations without any technical skills. All you need is a mobile, tablet or computer.
Do I need any special hardware to use Love My Local?
No. You can manage all the operations without any special hardware. All you need is a mobile, tablet or computer. If you're a larger venue, we do recommend using a printer for your orders though. For more about printers, click here.
How long will it take for me to build my website and get started?
Registration takes a minute or so. Building up your online menu will take a longer depending on the size of your menu.
How can I, as a customer, remove or delete my account?
Please send us an email confirming that you want your account removed and we will do it for you.
COST AND FEES
How much does it cost to use Love My Local?
Are there any hidden costs?
How do I qualify for the Safe Serve Plan? How do I know if I’m a “qualifying Carlsberg customer”?
Can I change or cancel my plan?
Do I keep my existing site when I change plans?
Do I need to give credit card details to set up?
No, if you want to start with the Go Digital Plan then we don’t need any card details. We only need them for payment plans for Safe Serving Plan.
TAKE PAYMENT ONLINE
Can I use my existing card payment systems?
Yes and No. You can use your existing payment system but customers will not be able to use it on Love My Local. In other words, they will be able to place the order on Love My Local and, then, they will have to pay using your card machine.
What's the transaction fee on Stripe?
The standard Stripe associated rates are 1.4% + 20p for the UK
How does Stripe work?
Stripe is a leading online payment solution for businesses. Once you create your Stripe account you can connect it to Love My Local.
Is there a cost to set up Stripe?
Can I use any other online payment solution?
No. At this time we only support Stripe.
TAKE CUSTOMER ORDERS
How can customers order?
Does Love My Local offer table ordering?
Can customers order for home delivery or click & collect?
Who handles the delivery?
If you offer Click & Collect option, your customers will pick it up at our place
If you have your own delivery guys, we can have them deliver to your customers
If you are in some UK cities, you can use Stuart to do the delivery.
Are there fees for online orders or delivery?
Are there licensing requirements to sell alcohol and food online?
How do I receive payment from customers?
over the phone,
at your premises (using your existing card machine), or
online, on Love My Local, using the Stripe—if you choose to accept payments from customers online, card transaction fees will apply (please see the “Taking Payment Online” section for more details).
Learn how to Take online orders, setup Safe serve and arrange your ecommerce